Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

When stock is available – we process within 24 hours and ship within 48 hours..
When stock is not available – you shouldn’t be able to add to cart! and we will contact you on the shipment date..

1.Address can be change within 24 hours after order being made..
2.Address cannot be change once parcel is packed..

Contact sales@mdtextile.com or call our hotline at +603 61416628

We accept the following payment options: Molpay (Maybank2u/CIMB Clicks) , Direct Bank Transfer. You can even choose Pick N Pay. Which means you order first, collect and pay over the counter ..
If you select MOLPay (Visa/Mastercard), “MOLPay” name will be shown in your credit card statement

We currently ship to Malaysia, South East Asia, Australasia, Parts of Middle East, Parts of Europe, USA and India. If your country doesn’t appear, do contact us (sales@mdtextile). when you want to make a purchase..

We reserve the right to choose the shipping company for your online orders..

When stock is available – we process within 24 hours and ship within 48 hours.
When stock is not available – you shouldn’t be able to add to cart! and we will contact you on the shipment date..

To change address
1.Address can be change within 24 hours after order being made..
2.Address cannot be change once parcel is packed..

 


Contact sales@mdtextile.com or call our hotline at +603 61416628

We accept the following payment options: Molpay (Maybank2u/CIMB Clicks) , Direct Bank Transfer. You can even choose Pick N Pay. Which means you order first, collect and pay over the counter
If you select MOLPay (Visa/Mastercard), “MOLPay” name will be shown in your credit card statement..

West Malaysia – We ship by Skynet, Pos Laju, Nationwide, Airpak and Citylink. We even have lorry transport for large purchases. You are given a choice upon check out
East Malaysia – We ship by Borneo Cargo, Skynet, Citylink, Pos Laju. You are given a choice upon check out
Singapore – Aramex / First Flight Couriers
Rest of the world – Aramex..

If you need to swap an item

Returns and Exchanges

7 calendar days return for a refund.
If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the order date and you are allowed credit of same value of item purchase to exchange with other items in our store. You have to bear the shipping cost back to us, and the new shopping cost if it is an exchange.


All we ask is that the product is…
–          not used at all, not even once
–          in the same condition you received it
–          in the original box and / or packaging
–          without printing or embroidery

However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this.
 

Please request for return or exchange by emailing us at sales (at) mdtextile.com within 10 days from the day order is received. You have to include the following details in the email:
–          Order no:
–          Contact no:
–          Product to return or exchange:
–          Reason for return or exchange (so that we can improve!):
–          Name
–          Address


Contact sales@mdtextile.com or call our hotline at +603 61416628

MD Textile Sungai Buloh
2646A, Jalan Baru Sungai Buloh,
Kampung Baru Sungai Buluh,
40160 Shah Alam,Selangor.
 

Tel: +603 61416628 / 60162292849

1.Address can be change within 24 hours after order being made..
2.Address cannot be change once parcel is packed..

Order cannot be change once parcel is packed..

When stock is available – we process within 24 hours and ship within 48 hours..
When stock is not available – you shouldn’t be able to add to cart! and we will contact you on the shipment date..

1.Address can be change within 24 hours after order being made..
2.Address cannot be change once parcel is packed..

Contact sales@mdtextile.com or call our hotline at +603 61416628

We accept the following payment options: Molpay (Maybank2u/CIMB Clicks) , Direct Bank Transfer. You can even choose Pick N Pay. Which means you order first, collect and pay over the counter ..
If you select MOLPay (Visa/Mastercard), “MOLPay” name will be shown in your credit card statement

We currently ship to Malaysia, South East Asia, Australasia, Parts of Middle East, Parts of Europe, USA and India. If your country doesn’t appear, do contact us (sales@mdtextile). when you want to make a purchase..

We reserve the right to choose the shipping company for your online orders..

MD TEXTILE SDN BHD (701501-W)